Deliveries & Returns

THE DELIVERY

What is the proposed delivery method, and the time?

All our deliveries are made via Colissimo. The delivery time is 3 to 4 working days. This period is obviously variable depending on the activity of the freight forwarders.

How to follow the delivery of my package?

In order to ensure optimal tracking of the delivery, you will receive an email as soon as your package is dispatched. There will appear a tracking number allowing you through the Colissimo service to follow the steps of the shipment.

What should I do if I have not received my package?

At first, for any absence during delivery, La Poste will leave you a transit advice note mentioning the conditions of withdrawal of your package. The time to collect it is generally 15 days. Beyond this period, it will be returned to us, the shipping costs will therefore be at your expense again.

If you have not received a delivery notice, check the status of your delivery on the website www.coliposte.net and contact your post office directly to check where the package is located. Do not hesitate to contact us via our email sourire@lesrecuperables.com in order to best help you in your efforts.

EXCHANGES, RETURNS & REFUNDS

How to return an item?

Returns can be made within 15 days after delivery. To return an item, simply enter your order number and your e-mail address on the following portal: Returns & Exchanges

Once on the portal, you can choose an exchange or a refund. You will also need to specify the reasons for the return of the order. You can choose to return your order by mail or by going to the store.

Once your return / exchange request has been made on this portal, you will receive a first confirmation of processing of this return. Then, a second e-mail will be sent to you with a prepaid return slip to stick on your package. All you have to do is drop off your package at the post office nearest you. Once we receive your package containing the returned item (s), we will send you an email confirming that the refund process has started.

Note that the return being at your expense (we count that the shipping costs during the return are equal to the shipping costs during the sending), we deduct from the amount that will be transferred to you upon reimbursement of these shipping costs that we prepay when sending the right return (in mainland France € 8)

Do you want an exchange?

During an exchange, the return costs are your responsibility. Don't panic, the return shipping costs are at our expense! We will then have to reimburse us for the return costs that we prepay by providing you with the return slip. To do this, simply pay the fees via this link: https://lesrecuperables.com/products/livraison-france?_pos=2&_psq=livr&_ss=e&_v=1.0
We will send you the exchanged product, once the delivery costs have been paid and the package returned.

Do you want a refund?

When requesting a refund, the shipping costs are your responsibility. However, we provide you with a prepaid return slip. During the reimbursement, we deduct from the amount which will be transferred to you these shipping costs which we prepay when sending the good return.
Once your package is returned you can enjoy a little sweetness. Note that the return being at your expense (we count that the shipping costs during the return are equal to the shipping costs during the sending), we deduct from the amount that will be transferred to you upon reimbursement of these shipping costs that we prepay when sending the right return (in mainland France € 8).

What if an item ordered is missing upon receipt of my package?

We invite you to check the order confirmation email for the items shipped. In the event that the product is out of stock, an email will be sent to you, reimbursement will be made as soon as possible. If the shipping confirmation email indicates that all products have been shipped, we recommend that you contact us by email: smile@lesrecuperables.com.

How long is the refund for my order?

For any refund request, the refund will be effective after analysis of the condition of the package and if the latter is in compliance, we will make a payment within 48 hours after receipt of the package. Everything then depends on the management time of your bank.

In the case where your favorite is absent during order preparation, we are committed to you repay as soon as possible.